Any Feedbacks for Brama Telecom VoIP Provider?

[Sunny Side]

I am trying to find a reliable and inexpensive provider of VoIP services and Brama Telecom looks preferred among other Canadian telephone services companies. If you run an office it probably makes no difference if you phone services bill plu s or minus 100 dollars, but when it comes to home use one is trying to save at no risks to quality. So you are welcome with your story of using VoIP services and certainly Brama Telecom feedbacks are welcome as well.

P.S. By the way does Internet speed influences VoIP a lot?

[steve dowson]

Expensive lesson with www.bramatelecom.com

I have never had experienced such a horrible customer service ever before!! Their customer service and technical support are totally stupid, rude and unhelpful, I signed up with them last year and paid 115 dollars as a startup fee, I waited for the adapter for well over 14 days, and it took them 22(!) days to port my number, after this I have been dealing with serious billing errors right from the very first bill and they refuse to understand what they are doing wrong by providing one-time-corrections that only exacerbate things. After 2 months of this terrible experience I decide to cancel, their customer rep. was rude with me, sounded drunk and sleepy, put me on hold for more than 25 minutes and disconnected after that, I tried to call back, but after pressing 3 on the IVR I heard only that the phone was dropped, it was an expensive lesson with them. I asked for them to give me the office address to pay them a visit, but it took them more than 3 minutes to figure out where they are located. After cancelling the service, they continued to charge my card, I had to call the bank to inform about the fraudulent activity, finally I stopped them from stealing money!! My overall opinion: the worst company in the nation, possibly in the world!! Drunk, sleepy robots reading manuals from other countries ARE NOT technical support, so if you want to save your time and money stay away from them