PrimaryVPS.com

4 days ago i brought a VPS for personal use, i paid 4 months on the VPS up front, yesterday i got a email from them saying i was using too much resources (which is not possible because a VPS is only able to use what is allocated to it)

Although this is the case i completely stopped the script, after 4 hours of the script being stopped the VPS was terminated without any warning, i opened a paypal dispute about this and they said that the VPS was using "all server resources" so i got on live chat with them, here is what they said



Has anyone else had problems with them, i advise anyone NOT to use this company, they are a complete SCAM

Hello, this is Victor from Primary VPS. Let us start in reverse order...

"i have also noticed they only started the company @ 2007-04-13"

We never denied we were a new company, we even had advertisements saying 20% Grand Opening sale...

Now let us go to your original post

How are we a fraud? We only stopped your VPS this morning after you filed a claim with paypal saying you did not receive the item, when you actually did. You were the one that kept breaking our TOS non-stop located at http://www.primaryvps.com/tos/index.htm . Since you want to make it all public, I shall do the same. You were the one using bit torrent and downloading and uploading movies, you went through 45GB of bandwidth in under half a day. We told you to stop using bit torrent which is stated as not allowed in our TOS and besides that fact you were not even using it for legal purposes.

Now let us go to number 2, where you are harassing and yelling at my staff members for no reason even though they are not the ones in charge of this case,

"Daniel: Hi, how can I help you?
Daniel: Hi, how can I help you?
Philip Danks: read this > http://freehostforum.com/thread6677.html
Philip Danks: theres something you can put on your testemonials!!!
Philip Danks: and i am making it sticky too
Daniel: I'm only a sales agent, I can't personally take on this matter.
Philip Danks: i dont care the last person left chat, your company is a fraud"""
Daniel: Well, it's actually not - however can I please ask you to take this up with the owner, and he will look into your case?
Philip Danks: so its fair to cancel accounts after 4 days then
Philip Danks: hen i done as i was told !!!
Philip Danks: when*
Daniel: No of course it's not. However we have some automated procedures, which sometimes fail to do the right thing.
Philip Danks: it wasnt automated
Daniel: That's why I need to ask you to take this up with my superior who will look into your case, and justify this perfectly clear.
Philip Danks: i have and havent got a damn response
Daniel: Which e-mail have you send your request to?
Philip Danks: admin@primaryvps.com AND support@primaryvps.com
Philip Danks: you are complete scams
Daniel: And can I ask at which time you send those e-mails?
Philip Danks: over 24 hours ago
Daniel: And you are sure that they went through? Cause I haven't received any e-mail on the support@primaryvps.com e-mail account.
Philip Danks: hosting it and hosting your company, i will continue posting it on forums and screw your reputation up
Daniel: Well, if you don't want to cooperate with me, I can't help you any further.
Daniel: If you still wish to get help in this matter, please try to contact us on: billing@primaryvps.com and describe your case.
Philip Danks: its you not hostinging co-operating you moron!
Philip Danks: your rep will be hostinged by tonight!!!
Philip Danks: so tell your superior arsehole that
Philip Danks: drop dead
Daniel: I'm doing all I can to help you here, with trying to refer you to the correct person.
Philip Danks: hosting your mother
Daniel: And by the way - we paid your money back, so I don't see the scam here.
Philip Danks: you have not
Philip Danks: you paid money that you overcharged me of, NOT the money i paid
Daniel: And what do you mean by that?
Philip Danks: YOUR billing system overcharged me by $5, that was partially refunded, thats all i have had back, so in my eyes you are STILL fraud
Philip Danks: and until i get my money back i will continue to ruin your companys rep by telling people that will listen... CUSTOMERS!!!
Daniel: As I don't personally have access to the PayPal system, I cannot check the status of the dispute for you, but I'm sure the money will be send back.
Philip Danks: well until it does, your company will lose reputation... SIMPLE AS"

That is one of the 4 chats of you just yelling and swearing at my staff members.

Now in conclusion:
1) Learn to have some respect when you are talking to people and stop swearing at them, it will not help anything, especially when they tell you they do not know what you are talking about.

2) Learn to read the terms of service and to not use bit torrent illegally and also disobey our TOS

3) Do not try to lie to people saying it was "based on resources"

pipsta if you were using bit torrent then you were breaking there tos and 45 gigs of bandwidth is alot.

Did you read the TOS before complaining?I don't know why i'm posting here except that you need to cool down and try to not use swear words so much.

It will be okay if you just wait for them to get back to you

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They said it was based on resources on paypal, and in the email they said i could use torrentflux (web seeding app) as long as i didnt max out the connection, which 40kbps max upload is NOT maxing the connection, unless they are hosting the vps on a 1mbps line...

You do know paypal is a payment company/system right? We could not of said anything on paypal about it being based on resources when you signed up, and we did not say you could use torrentflux or any kind of torrents. It is clearly stated as illegal, in our TOS. Also it is not possible that we could of said we allowed it because also stated in our TOS is:

"This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supercedes and replace any prior understanding or communication, written or oral."

In addition to besides you doing that, you do know how fast you were downloading when you downloaded 40gb + in under half a day. Also download movies is illegal, here is a small sample of what pipsta was downloading..

"drwxr-xr-x 2 root root 4096 May 14 16:29 28.Weeks.Later.2007.CAM.SN
drwxr-xr-x 2 root root 4096 May 14 19:13 Delta.Farce.2007.TeleSync.XviD.SN
drwxr-xr-x 2 root root 4096 May 14 20:00 Sublime.2007.DvD.Rip.XviD.SN"

ok so now you want to LIE about what you said in paypal, we will see about that



now call me a liar, and heres more proof you said it was ok to use flux



what do you have to say now, except admit you are lying all the way through!!!

Here we go again...

1) "You do know paypal is a payment company/system right? We could not of said anything on paypal about it being based on resources when you signed up," The thing you are showing was after you signed up. Let us look up the word abuse: "Abuse is a general term for the misuse of a person or thing, causing harm to the person or thing, to the abuser, or to someone else. Abuse can be something as simple as damaging a piece of equipment through using it the wrong way, or as serious as severe maltreatment of a person. Abuse may be direct and overt, or may be disguised and covert. "

Hmm seems you were mis-using the VPS, and it seems a VPS is a resource.

2) Good job using an email in the wrong way, you were begging us not to terminate your account after you violated the TOS. So I was willing to let you stay if you stopped using the bit torrent services, even though our TOS says immediate termination for Bit torrent usage, and I offered you an exception of not being terminated and only getting a warning. Then you said "no, I paid for it so I will keep using it", then you got that email you just tried to use out of context.

P.S. Nice job of self incrimination there with your limewire in your screenshot.

NO!!!

You said i could stay if i didnt use more that a certain amout of upload speed, or if i upgraded the damn account you fool

EDIT:

So what if limewire is there, is it ilegal to use now... err nope!!!

No, we did not say that, we clearly stated to read the TOS, and at the TOS it says
"This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supercedes and replace any prior understanding or communication, written or oral."

Second: We told you that was clearly illegal and we would let you stay if you stopped using it. Then you continued using it even though I gave you a second chance, even though I had no reason to. Then you kept using bi torrent. So I sent you an email saying I offered you an exception of not having your account terminated, but you had to keep using bit torrent..

Third: "11. Requests for Customer Information.
Customer agrees that Primary VPS may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or any of Customer’s customers or end users that Primary VPS believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request."

Since this took place on US property by an UK Citizen I am forced to report all your illegal activity to both UK and US authorities.

4) You really should watch your language and grow a larger vocabulary.