Looking through my email few mins ago I saw this. No its not from a fake email because I went on my paypal account and saw the -$173
COMPLETE bullshit
COMPLETE bullshit
Dear Randy Hoffert,
We were notified recently that one of your buyers used an account that has
been associated with possible unauthorized credit card use. Please help us
resolve this case for you as soon as possible by reviewing the transaction
details and the steps for what to do next described below.
As you may know, credit card companies under certain circumstances may hold
sellers liable for chargebacks unless they can prove they sufficiently
fulfilled the terms of the order. PayPal understands that chargebacks can
be frustrating and we're here to help you work through this situation. With
your cooperation, we will assist you in disputing this chargeback.
If you're not familiar with chargebacks, please visit our Resolution Center
and click the Learn about chargebacks link.
Because the owner of the account has initiated a chargeback, we have placed
a temporary hold on the funds associated with this transaction until this
case is resolved. This action was taken in accordance with the terms of the
PayPal User Agreement.
--------------------------------
Details of Disputed Transaction
--------------------------------
Buyer's Name: kayla donley
Buyer's Email: ************@yahoo.com
Transaction Date: Apr 11, 2005
Transaction ID: -----------------
Transaction Amount: -$173.00 USD
Case #: PP-xxx-xxx-163
---------------
What to Do Next
---------------
The information you submit will be used by PayPal to evaluate whether to
dispute this chargeback.
It will also be used to determine whether this case qualifies for Seller
Protection Policy coverage.
- Log in to your PayPal account and click the Resolution Center tab
- Click the Resolve button next to this chargeback case to see your options
for resolving this case
----------------
Due Dates
----------------
Please submit your response in the next 72 hours. The chargeback dispute
process is subject to strict timelines. If you are unable to respond within
72 hours, we may be limited in the ways that we can dispute this
chargeback. After we receive and review any additional information, we can
determine if we can take any further action. Note: Chargeback disputes can
take up to 75 days to resolve.
-------------------------
Other Details
-------------------------
There are no other details regarding this transaction at this time.
To learn more about how your transaction could qualify for the PayPal
Seller Protection Policy, go to the PayPal website and click the Security
Center link located at the bottom of any page.
For further assistance, please log in to your PayPal account and click the
Help link located in the top right corner of any page, or email our
Chargeback Department at the email address below. Be sure to include your
case ID number in the subject of the email.
Thank you for your patience and cooperation in helping us resolve this
matter as quickly as possible. We appreciate your business and regret that
you experienced a chargeback reversal. We apologize for any inconvenience
to you or your business.
Sincerely,
PayPal
Chargeback Department
Email: chargeback-response@paypal.com
Fax: 402-537-5755
============================================
OVERVIEW OF CHARGEBACK INVESTIGATION PROCESS
============================================
One of the benefits of being a PayPal seller is that PayPal will
investigate chargebacks claimed against you. PayPal will gather the
necessary information from you and work with the credit card company until
the chargeback is resolved.
Plus, when you follow the guidelines of the Seller Protection Policy,
PayPal will reimburse you for any losses resulting from chargebacks up to .
Our Seller Protection Policy coverage is available at no additional cost
and you are automatically covered when you follow the guidelines.
For an overview of how PayPal works with you to resolve chargebacks, log in
to your account, click the Resolution Center tab, and then click the
Resolution Center Tutorials link.
We were notified recently that one of your buyers used an account that has
been associated with possible unauthorized credit card use. Please help us
resolve this case for you as soon as possible by reviewing the transaction
details and the steps for what to do next described below.
As you may know, credit card companies under certain circumstances may hold
sellers liable for chargebacks unless they can prove they sufficiently
fulfilled the terms of the order. PayPal understands that chargebacks can
be frustrating and we're here to help you work through this situation. With
your cooperation, we will assist you in disputing this chargeback.
If you're not familiar with chargebacks, please visit our Resolution Center
and click the Learn about chargebacks link.
Because the owner of the account has initiated a chargeback, we have placed
a temporary hold on the funds associated with this transaction until this
case is resolved. This action was taken in accordance with the terms of the
PayPal User Agreement.
--------------------------------
Details of Disputed Transaction
--------------------------------
Buyer's Name: kayla donley
Buyer's Email: ************@yahoo.com
Transaction Date: Apr 11, 2005
Transaction ID: -----------------
Transaction Amount: -$173.00 USD
Case #: PP-xxx-xxx-163
---------------
What to Do Next
---------------
The information you submit will be used by PayPal to evaluate whether to
dispute this chargeback.
It will also be used to determine whether this case qualifies for Seller
Protection Policy coverage.
- Log in to your PayPal account and click the Resolution Center tab
- Click the Resolve button next to this chargeback case to see your options
for resolving this case
----------------
Due Dates
----------------
Please submit your response in the next 72 hours. The chargeback dispute
process is subject to strict timelines. If you are unable to respond within
72 hours, we may be limited in the ways that we can dispute this
chargeback. After we receive and review any additional information, we can
determine if we can take any further action. Note: Chargeback disputes can
take up to 75 days to resolve.
-------------------------
Other Details
-------------------------
There are no other details regarding this transaction at this time.
To learn more about how your transaction could qualify for the PayPal
Seller Protection Policy, go to the PayPal website and click the Security
Center link located at the bottom of any page.
For further assistance, please log in to your PayPal account and click the
Help link located in the top right corner of any page, or email our
Chargeback Department at the email address below. Be sure to include your
case ID number in the subject of the email.
Thank you for your patience and cooperation in helping us resolve this
matter as quickly as possible. We appreciate your business and regret that
you experienced a chargeback reversal. We apologize for any inconvenience
to you or your business.
Sincerely,
PayPal
Chargeback Department
Email: chargeback-response@paypal.com
Fax: 402-537-5755
============================================
OVERVIEW OF CHARGEBACK INVESTIGATION PROCESS
============================================
One of the benefits of being a PayPal seller is that PayPal will
investigate chargebacks claimed against you. PayPal will gather the
necessary information from you and work with the credit card company until
the chargeback is resolved.
Plus, when you follow the guidelines of the Seller Protection Policy,
PayPal will reimburse you for any losses resulting from chargebacks up to .
Our Seller Protection Policy coverage is available at no additional cost
and you are automatically covered when you follow the guidelines.
For an overview of how PayPal works with you to resolve chargebacks, log in
to your account, click the Resolution Center tab, and then click the
Resolution Center Tutorials link.
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