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I am using support outsourcing provided by SupportMonk.com, completely satisfied with their service. First of all I want to thank both sales and technical staff. I used several support companies and SupportMonk is the only that completely met my needs. Within the
first few hours of dealing with them I felt both comfortable and confident with them. These guys are very friendly, polite and knowledgeable in server administration. They help me and my customers to get all needed server management. Ticket response is 15-20 minutes and they can handle really big number of requests in a highest level of professionalism. There's been times when I've been tearing my hair out and these guys have come to rescue me. Pricing is affordable and worth every penny. Never got slow responses and seems they are truly 24/7 available. So far SupportMonk impressed me with their excellent service and I like the way of they doing business: they not only fix things but also can explain me the issues. I recommend them both to beginners who have no skills and professionals who have no time for server managing.
first few hours of dealing with them I felt both comfortable and confident with them. These guys are very friendly, polite and knowledgeable in server administration. They help me and my customers to get all needed server management. Ticket response is 15-20 minutes and they can handle really big number of requests in a highest level of professionalism. There's been times when I've been tearing my hair out and these guys have come to rescue me. Pricing is affordable and worth every penny. Never got slow responses and seems they are truly 24/7 available. So far SupportMonk impressed me with their excellent service and I like the way of they doing business: they not only fix things but also can explain me the issues. I recommend them both to beginners who have no skills and professionals who have no time for server managing.
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