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  1. #31

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    Service Level Agreement for Customer Satisfaction on all Services by Service Provider

  2. #32

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    A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will receive.

  3. #33

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    A Service Level Agreement is the service contract component between a service provider and customer. It is provides specific and measurable aspects related to service offerings.

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