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Hi
When I was having trouble with hostgator, and then i made the switch to RuneHost.
So years on, still using RuneHost - and they are truly great. I will provide my honest feedback below;
1) CUSTOMER SUPPORT - their customer support is amazing, i have over 10 tickets that have been opened over the years, and all have been responded to in less than 30 mins, usually around the 15 minute mark (no automated copy/paste responses, i mean actually a human replying to every statement or issue i have written). They have always fixed my problem in 1 reply
2) TECHNICAL SUPPORT - there have been times when my site was down (or mysql database error), all i do is send a support ticket, and usually in 15 minutes i get a response along with confirmation that the issue was resolved. I refresh my page, and bang, the site is perfect again.
3) OFFSHORE HOST - they are an offshore hosting provider, which is hard to come by (or trust). offshore providers usually have more down time than standard providers and are also more expensive (from what ive read) - so for anyone who needs offshore hosting, you cant go wrong with these guys. The pricing is very good, the site speed is very good, site uptime is very good. As i have mentioned i have had some downtime over the years - but nothing major or lasting long periods of time.
From memory, the first time, i contacted them and they let me know there was a DDOS attack. They instantly switched me onto a different server so the problem was resolved instantly. The next 2 times i just noticed that the site was running slow (and sometimes timing out), after contacting them on both these occasions the issue was resolved instantly again. And finally, i had a backend database error, sent them a support ticket, in 15min they responded that they rebooted the server > instantly resolved.
As you can see they are really reliable and i highly recommend them. Based on the above its clear they they own and operate their servers directly (not resellers) which mean issues can be instantly resolved on the spot, no other departments to refer too. The support team is also on site and not outsourced to overseas people trained to give automated replies.
The reason i feel the need to write this review is because they are underrated . There are limited reviews or online presence about them , which is quite sad, because anyone looking for a reliable cost effective offshore host should really try them out.
When I was having trouble with hostgator, and then i made the switch to RuneHost.
So years on, still using RuneHost - and they are truly great. I will provide my honest feedback below;
1) CUSTOMER SUPPORT - their customer support is amazing, i have over 10 tickets that have been opened over the years, and all have been responded to in less than 30 mins, usually around the 15 minute mark (no automated copy/paste responses, i mean actually a human replying to every statement or issue i have written). They have always fixed my problem in 1 reply
2) TECHNICAL SUPPORT - there have been times when my site was down (or mysql database error), all i do is send a support ticket, and usually in 15 minutes i get a response along with confirmation that the issue was resolved. I refresh my page, and bang, the site is perfect again.
3) OFFSHORE HOST - they are an offshore hosting provider, which is hard to come by (or trust). offshore providers usually have more down time than standard providers and are also more expensive (from what ive read) - so for anyone who needs offshore hosting, you cant go wrong with these guys. The pricing is very good, the site speed is very good, site uptime is very good. As i have mentioned i have had some downtime over the years - but nothing major or lasting long periods of time.
From memory, the first time, i contacted them and they let me know there was a DDOS attack. They instantly switched me onto a different server so the problem was resolved instantly. The next 2 times i just noticed that the site was running slow (and sometimes timing out), after contacting them on both these occasions the issue was resolved instantly again. And finally, i had a backend database error, sent them a support ticket, in 15min they responded that they rebooted the server > instantly resolved.
As you can see they are really reliable and i highly recommend them. Based on the above its clear they they own and operate their servers directly (not resellers) which mean issues can be instantly resolved on the spot, no other departments to refer too. The support team is also on site and not outsourced to overseas people trained to give automated replies.
The reason i feel the need to write this review is because they are underrated . There are limited reviews or online presence about them , which is quite sad, because anyone looking for a reliable cost effective offshore host should really try them out.