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  • #1

    HostHatch bad review

    I don't normally write reviews but I feel I should warn other people of current problems with HostHatch.

    Pre sales, I asked "what is the upload speed", they replied to a query quickly to say that although there is no guaranteed upload speed, I could easily expect 100mbps, so I signed up with them and got a VPS in Netherlands and a VPS in Australia. The Sydney VPS is fine, upload speed anything up to and over 100mbps. NL speedtests are awful. Sometimes (about 10-15% of the time) it goes over 100mbps, usually around 25-35mbps, but also sometimes as low as 1mbps upstream. (Tested to same speedtest server from another server I rent which is further away and upload speed was always over 100mbps.)

    Opened support ticket, he said they would move me to another network port. No difference. I replied to say it was no better, and have heard nothing back in over a week.
    I opened a new support ticket, got a reply to say ticket would be assigned to L3 support, have heard nothing back in many days.

    Looks like they don't care that the NL VPS is unable to perform and that don't care about replying to me.
    I will cancel the NL and get Paypal to refund me.



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  • #2
    Originally posted by bocka View Post
    I don't normally write reviews but I feel I should warn other people of current problems with HostHatch.

    Pre sales, I asked "what is the upload speed", they replied to a query quickly to say that although there is no guaranteed upload speed, I could easily expect 100mbps, so I signed up with them and got a VPS in Netherlands and a VPS in Australia. The Sydney VPS is fine, upload speed anything up to and over 100mbps. NL speedtests are awful. Sometimes (about 10-15% of the time) it goes over 100mbps, usually around 25-35mbps, but also sometimes as low as 1mbps upstream. (Tested to same speedtest server from another server I rent which is further away and upload speed was always over 100mbps.)

    Opened support ticket, he said they would move me to another network port. No difference. I replied to say it was no better, and have heard nothing back in over a week.
    I opened a new support ticket, got a reply to say ticket would be assigned to L3 support, have heard nothing back in many days.

    Looks like they don't care that the NL VPS is unable to perform and that don't care about replying to me.
    I will cancel the NL and get Paypal to refund me.


    Visit weblicence.net to get reliable, efficient, and affordable hosting solutions with 24x7 support.

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    • #3
      These people are efficient at what they do, and since they don't have any opinions here I believed I'd create one up for them.

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      • #4
        weblicence.net only way bro get a good form here
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